Profit Fountain (Hong Kong) Limited ships orders to addresses provided at checkout. Shipping timelines are determined by the carrier and the destination. Profit Fountain (Hong Kong) Limited does not guarantee specific delivery dates. Tracking information is provided when available. Profit Fountain (Hong Kong) Limited is not responsible for delays caused by carriers, customs, or incorrect addresses. Customers must provide accurate shipping information. Orders placed on wuwutrousers.com are processed according to standard business practices. Shipping costs are calculated at checkout and are non-refundable. Profit Fountain (Hong Kong) Limited does not ship to forwarding addresses. Profit Fountain (Hong Kong) Limited reserves the right to cancel any order for any reason. If an order is canceled, Profit Fountain (Hong Kong) Limited will refund the full purchase amount to the original payment method. Shipping confirmation is sent to the email address provided at checkout. Customers are responsible for any customs duties or taxes imposed by the destination country.
Profit Fountain (Hong Kong) Limited offers a strict 14-day no-reason refund policy. Customers have exactly 14 calendar days from the delivery date to initiate a return for any reason. The 14-day period begins on the date of delivery as confirmed by the carrier's tracking information. After 14 calendar days, Profit Fountain (Hong Kong) Limited does not accept returns. To be eligible for a return, items must be unused, in original packaging, and with all original tags attached. The buyer completely bears all return shipping costs. Profit Fountain (Hong Kong) Limited does not provide prepaid return labels. Refunds are processed after Profit Fountain (Hong Kong) Limited receives and inspects the returned items. Refund arrival time is at least 14 days from the date Profit Fountain (Hong Kong) Limited receives the return. For refunds issued via PayPal, the refund will take at least 14 days to appear. However, note that local laws require up to 30 days for PayPal refunds in some regions.
Step 1: Contact Profit Fountain (Hong Kong) Limited at [email protected] within 14 days of delivery to request a return authorization. Provide the order number and the reason for return. The reason can be any reason or no reason.
Step 2: Wait for Profit Fountain (Hong Kong) Limited to provide return authorization and instructions. Do not ship any item without receiving return authorization. Returns shipped without authorization are not accepted.
Step 3: Pack the items securely in their original packaging. Include all original tags and accessories. Items must be unused and in original packaging.
Step 4: Ship the package to the following address: The recipient must be Profit Fountain (Hong Kong) Limited, the contact phone is +852 6716 8954, and the specific return address is NO.12, 4TH STREET, SECTION M, FAIRVIEW PARK, YUEN LONG, HONG KONG. The buyer completely bears all return shipping costs. The buyer must use a trackable shipping method.
Step 5: Provide the tracking number to Profit Fountain (Hong Kong) Limited after shipping the package. Profit Fountain (Hong Kong) Limited is not responsible for returns lost in transit.
Step 6: Upon receipt, Profit Fountain (Hong Kong) Limited will inspect the returned items. If the return is approved, Profit Fountain (Hong Kong) Limited will initiate the refund. Refund processing takes at least 14 days to appear on the original payment method. If the return is not approved, Profit Fountain (Hong Kong) Limited will ship the items back to the customer at the customer's expense.
Claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period perfectly matches the Terms of Service. To submit a claim, contact Profit Fountain (Hong Kong) Limited at [email protected] with the order number and clear photographs of the damage or defect. After 7 days from receipt, Profit Fountain (Hong Kong) Limited does not accept any claims for damaged or defective items. Profit Fountain (Hong Kong) Limited will review each claim. If the claim is approved, Profit Fountain (Hong Kong) Limited will provide instructions for return or replacement. The buyer completely bears all return shipping costs for damaged or defective items unless Profit Fountain (Hong Kong) Limited states otherwise in writing. Do not return damaged items without prior authorization.
Items must be unused and in original packaging. Profit Fountain (Hong Kong) Limited does not accept returns for items that have been worn, washed, altered, or damaged by the customer. Items without original tags attached are not eligible for return. The 14-day no-reason refund policy applies only to eligible items as described in this document. Profit Fountain (Hong Kong) Limited does not accept returns for items that have been used for any purpose beyond trying on. Profit Fountain (Hong Kong) Limited does not accept returns for items that have odors, stains, or signs of wear. Items that are returned without meeting these conditions will be sent back to the customer at the customer's expense.
Refunds are issued to the original payment method. Refund arrival time is at least 14 days from the date Profit Fountain (Hong Kong) Limited receives the returned items. For PayPal refunds, the refund takes at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions. Shipping costs are non-refundable. The buyer completely bears all return shipping costs. Profit Fountain (Hong Kong) Limited does not issue cash refunds. Profit Fountain (Hong Kong) Limited does not issue refunds for items that do not meet the return eligibility criteria. Profit Fountain (Hong Kong) Limited processes refunds in the same currency as the original purchase. Profit Fountain (Hong Kong) Limited does not refund any amount for shipping or handling. Refunds are not issued for returned items that are lost in transit.
For questions about shipping or returns, contact Profit Fountain (Hong Kong) Limited at [email protected] or by phone at +852 6716 8954. Profit Fountain (Hong Kong) Limited address is NO.12, 4TH STREET, SECTION M, FAIRVIEW PARK, YUEN LONG, HONG KONG. The website is wuwutrousers.com. For all inquiries, include the order number.
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